Terms & Conditions
These terms govern your use of the Bliss Moments Snow website and your participation in our in-person venue, services, and events.
Last updated: August 2026
Agreement to Terms
By accessing our website or entering our venue, you agree to these terms and conditions. If you do not agree, please do not use our services or premises.
These terms apply to all guests, members, and visitors.
Key Points
- All activities are in person at our venue
- Guests must be 20+ to enter gaming areas
- Dress code and conduct rules apply
What We Provide
Hotel & Suites
Luxury accommodation, in-room dining, and butler service at our Queenstown venue.
Gaming
Table games, poker, and slots operated in person by licensed staff.
Dining & Events
Restaurants, private dining, and event venues for celebrations and business.
Guest Conduct & Dress Code
Dress Code
Smart elegant attire is required in all gaming salons, fine-dining restaurants, and ballroom events.
Behaviour
Guests must behave respectfully toward staff and other guests. Abusive behaviour will result in removal.
Age Requirements
You must be 20 years or older to enter gaming areas and purchase alcohol. Valid ID is required.
Limitation of Liability
Bliss Moments Snow Ltd is not liable for indirect, incidental, or consequential damages arising from your use of the website or participation in venue activities.
We take reasonable care to ensure the safety of our guests and the accuracy of website information.
Inclusions
- Venue access and service delivery
- Security and responsible gaming support
- Reasonable duty of care for all guests
Payments & Cancellations
All payments for services are processed in person or through approved invoicing. Deposits may be required for suites, private gaming, and event venues.
Cancellation policies vary by service and are confirmed at the time of booking.
Accepted Methods
- Cash and major credit cards
- Bank transfer for large bookings
- Crypto settlement through concierge
Termination & Access
We reserve the right to refuse entry, cancel reservations, or terminate membership for breaches of these terms, illegal activity, or behaviour that endangers others.
Examples of Breach
- Disruptive or abusive conduct
- Underage entry to gaming areas
- Fraudulent payment or identity
Questions About Terms?
Our legal and concierge teams are available to clarify any part of these terms.